Customer Help

    how to shopcheckout-fnl-color.png

    payment

    shipping

    returns

    buying a gift

    unsubscribe

    terms of use

    privacy policy

    contact info

 

How to Shop

How To Place An Order Online
Add items to your shopping bag, then click proceed to checkout. You may create an account or check out as a guest. We recommend creating a DF account, which will enable you to check out faster, track and review purchases, build and share wish lists, and update account details.

Will A Sales Tax Be Added To My Order?

Sales tax is charged on orders shipped to New York and Connecticut. 

How To Check My Order Status
Log into "my account" to see your order history and status. If you checked out as a guest, email us at hello@dogfashion.us and include your order number in the subject line.

How To Reset My Account Password
Go to my account. Click on "forgot my password" next to sign in. Enter your account email address to receive instructions on resetting your password.
 

Payment

What Are My Payment Options?
For your convenience, Dog Fashion accepts the following payment methods: visa, master card, american express, discover, paypal, and Dog Fashion gift cards
 

Is It Safe To Use My Credit Card Online?
It is absolutely safe to check out on the DogFashion.us website with a credit card, as we process credit card payments through secure servers and do not store credit card information. For more information about how we protect your privacy and ensure security of data please refer to our Dog Fashion privacy policy.

Shipping

How Fast Will My Order Be Shipped?
All orders placed by 1pm EST Monday through Friday are shipped on the same day. You will receive an email confirmation once your order is shipped.  

What Carriers And Types Of Delivery Are Available?
You can choose to ship Dog Fashion products via standard usps delivery, ups ground, ups second day, or ups next day. 

How Are Shipping Fees Calculated?
Shipping fees are calculated in the cart and vary based on type of shipping you choose and delivery zip code. 

What Is The Cut-Off Time For Overnight Delivery?
You must place your order by 1pm EST in order for it to go out on the same day. If you miss the deadline, email or call us and we will do everything we can to ensure your order arrives on time.

Where Do You Ship?
We ship within the United States, including Hawaii and Alaska. Delivery to P.O. boxes and military bases is available via usps only. For international orders, please email us at hello@dogfashion.us.

I Missed The Cut Off Deadline To Ship Today, What Do I Do?
Call us at 917.775.9090. We will do everything we can to get your order out of the door on the same day and get delivered on time.

Returns

Do You Accept Returns?
We are confident in the quality of Dog Fashion products, however customer satisfaction is most important to us.  Making a return is easy. Log into my account, go to your recent items, find the order and click on return item(s). Specify the items you would like to return and your reasons for returning them and submit your request. You will receive an email with an RMA number and shipping instructions. You can also email us regarding your return at hello@dogfashion.us or call 917.775.9090. 
 

Are There Return Fees?
There are no return fees. Please note that shipping fees are non-refundable.

Can A Gift Be Returned?
If you would like to return a gift, we will be happy to issue you a DF virtual gift card or process an exchange. Just email us at hello@dogfashion.us or call 917.775.9090. Please note that gift cards are not returnable.

Buying A Gift

Do You Provide Gift Wrap?
DF gift wrap is available at checkout except for oversized items like beds. Your order will be wrapped in "I love my dog" soy-based gift wrap which is safe for dogs.

What About A Gift Message?
You can specify a gift message when adding gift wrap at checkout.

Do Gift Cards Have An Expiration Date?
DF virtual gift cards do not expire.  

Please note Dog Fashion reserves the right to cancel fraudulent gift card orders and pursue legal action against customers that get involved in fraudulent gift card activities.

How Fast Is A Gift Card Delivered And How Will It Look?
Gift cards are delivered to a recipient via an email within 30 minutes of placing an order. Our virtual gift card features our exquisite DF logo and will include the gift amount and a customized gift message.

How To Redeem A Gift Card Or Check A Gift Card Balance
Go to the home page and click on "gift cards". Click redeem a gift card to read detailed instructions or check your remaining balance. 

Unsubscribe

How To Unsubscribe From The DF Newsletter
Click here to unsubscribe from the DF newsletter.

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